Refund policy
Thank you for choosing our custom 3D printing services. Because each item is custom-made, we do not offer returns or refunds for changes of mind. Please review our specific criteria for quality-related concerns below.
1. Defective Items & Quality Standards
Refunds or replacements are strictly limited to manufacturing defects that impact the structural integrity or specified appearance of the print. These include:
-
Layer Separation: Visible splitting between the printed layers.
-
Structural Defects: Significant warping or failure that renders the part unusable for its intended purpose.
-
Incorrect Material/Color: Receiving a material or color different from what was confirmed in your order.
2. The Claim Process
To initiate a claim, you must contact us within 7 days of delivery.
-
Contact Us: Reach out via our contact portal.
-
Verification: Provide the email address associated with the order.
-
Photo Evidence: You will be required to submit clear, high-resolution photos of the defect. We cannot process claims without visual verification of the print quality issues.
3. Shipping & Returns
-
Defective Items: If the item is confirmed to be defective, we will provide a replacement or a full refund.
-
Return Shipping: Unless the item is deemed defective by our team, the buyer is responsible for all return shipping costs.
-
Exclusions: We do not offer refunds for minor aesthetic artifacts inherent to the 3D printing process (such as slight visible layer lines or "Z-seams") that do not affect the part's function.